In just a few clicks, the train ticket is bought. The site of the sale of the SNCF, Yes.sncf, now offers its users the possibility to book and pay for train tickets via Messenger, the messaging of the american giant digital Facebook, announced on Wednesday, the group rail.
users will now be able trade with the robot a conversational (or chatbot) of the SNCF, Ouibot, in order to obtain information on schedules and fares, but also book and pay for their ticket.
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“to Strengthen our partnership with Facebook allows us to use all the opportunities of the digital with more immediacy, responsiveness, and simplicity to our customers”, commented the director of product and innovation of e-voyageur SNCF and Yes.sncf, Benedict Bouffart, quoted in a press release.
After Sephora and Lego
According to the SNCF, Ouibot, which has been deployed in 2016 on Messenger without service of booking and buying, exchange on a monthly basis with 50 000 users. Moreover, it was already possible to book a TGVMax by this means since 2017.
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This scan of the purchase of the notes is growl some trade unionists. “The leadership of the counters in the stations of the SNCF agencies in the city centers, while forgetting that all the French do not use the Internet,” says Sabine Le Toquin, national secretary of the CFDT-the Railwaymen, with the Parisian.